mercoledì 8 agosto 2018
“Watani”, the app to increase government performance and transparency
National Center for Performance Measurement (Adaa) launched “Watani” a mobile application that enables beneficiaries to transparently evaluate the quality of govern- met services provided and determine their level of satisfaction. Through “Watani”, beneficiaries can search for the top-rated government service centers based on views and experiences of other beneficiaries
Watani covers over 20,000 service centers and 80,000 services nationwide.
In pursuance of Saudi Arabia building a thriving future for the nation and citizen in line with the Saudi Vision 2030 which aims to achieve higher levels of progress in government performance, the National Center for Performance Measurement (Adaa) was established and linked to the highest authority of the Kingdom to raise the level of responsibility and transparency in the overall government performance.
Adaa tracks the strategic objectives of public entities, as well as their initiatives and programs related to Vision 2030. Within its mandate, Adaa works on supporting the improvement and development of government services through measuring the quality of services and satisfaction of beneficiaries. To achieve this mandate, Adaa has developed methodologies to measure the beneficiaries’ satisfaction of received government services using four measurement tools that have been identified.
As one of these measurement tools, “Watani” allows beneficiaries to search for the top-rated government service centers based on views and experiences of other beneficiaries.